Shipping Policy
Shipping Policy
Welcome to Petlio! We are excited to provide you with high-quality pet products that enhance the lives of your furry friends. Below, you will find all the details regarding our shipping process.
Shipping Timeframes
- Worldwide Shipping: We proudly offer shipping to pet lovers worldwide.
- Estimated Delivery Time: Orders typically arrive within 7-12 business days from the date of shipment.
Please note that delivery times may vary depending on your location, local postal services, and customs clearance processes.
Order Processing
- Processing Time: Orders are processed within 1-3 business days after payment is confirmed.
- Once your order is shipped, you will receive a confirmation email with a tracking number to monitor its journey.
Shipping Costs
- Flat Rate Shipping: We offer a competitive flat shipping rate for all orders.
- Free shipping promotions may be available during special sales events. Check our website for updates!
Customs and Import Duties
For international orders, customs fees, taxes, or import duties may apply depending on your country’s regulations. These fees are the responsibility of the buyer and are not included in our shipping charges.
Order Tracking
- Once your order is shipped, you will receive a tracking number via email.
- You can use this tracking number to monitor the progress of your shipment.
Delays
While we strive to ensure timely delivery, delays caused by unforeseen circumstances (e.g., weather, customs delays, or carrier issues) are beyond our control. We appreciate your patience in such cases.
Returns and Exchanges
For details on returning or exchanging an item, please visit our Return Policy page or contact our customer support team at customer-service@petlio.store.
Contact Us
If you have any questions or concerns about your shipment, don’t hesitate to reach out to our friendly customer service team at customer-service@petlio.store. We’re here to help!
Thank you for choosing Petlio. We’re thrilled to be a part of your pet’s journey!